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When will my order be shipped?
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Troubleshooting
Last modified: 2025-03-17
- How does the heating work?
- There is no size chart. How do I choose size?
- What is the USB cord used for?
- What does the different colors on the heated apparels/accessories buttons mean?
- Can I wear it on the plane or put it in carry-on bags?
- Can I machine-wash it? Do I need to remove the battery first?
- Do you offer customization on heated jackets, vests, hoodies or blankets?
- What does the buttons on the heated apparel mean?
- Why the temperature of the collar is lower than other parts?
- What does open-box mean?
- Are the wires inside noticeable? Will they poke my skin?
- Does it run true to size?
- Can I wear it either under or over other clothes? Will this lock the heat?
- Is a battery included in my purchase?
- Where is the charger?
- My charger lost. How do I buy the replacement charger?
- I have a 5V battery. Can I use it to power the 7.4 heated vests?
- The 7500mah battery has two output ports. Can l use the 5V and 7.4V mode together?
- Does it shut off automatically if it overheats? Any safety certifications (UL, CE, etc.)?
- Why does the battery display turn off while I'm using it? Is it factory defective?
- (2025 version) What are the DC /USB-A and USB-C port of the battery used for?
- Can I turn on the battery by pressing the button without unplugging the device?
- Will it keep me warm in -10°F?
- Is it tough enough for skiing, biking, or heavy outdoor activities?
- What's the return policy? Can I try it and send it back if I don't like it?
- I received the heated apparel as a gift but it doesn’t quite fit. Can I exchange for a different size?
- How can I cancel the order?
- Can I place my order over the phone?
- I tried to pay for the heated vests/jackets many times, but failed. Why? Can you help?
- Does you sell gift cards?
- Does ARRIS have any physical stores?
- Where does ARRIS ship to?
- Is there overnight shipping?
- I need this product in 3 days. Is it possible if I placed the order today?
- When will my order be shipped?
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