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Can I machine-wash it? Do I need to remove the battery first?
Most ARRIS heated apparel is machine washable, except the heated seat cushion and heated belt, which we recommend hand washing. You can also read this article to learn how to clean your heated apparel for long-lasting warmth.
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Last modified: 2025-03-12
- How does the heating work?
- There is no size chart. How do I choose size?
- What is the USB cord used for?
- What does the different colors on the heated apparels/accessories buttons mean?
- Can I wear it on the plane or put it in carry-on bags?
- Can I machine-wash it? Do I need to remove the battery first?
- Do you offer customization on heated jackets, vests, hoodies or blankets?
- What does the buttons on the heated apparel mean?
- Why the temperature of the collar is lower than other parts?
- What does open-box mean?
- Are the wires inside noticeable? Will they poke my skin?
- Does it run true to size?
- Can I wear it either under or over other clothes? Will this lock the heat?
- Is a battery included in my purchase?
- Where is the charger?
- My charger lost. How do I buy the replacement charger?
- I have a 5V battery. Can I use it to power the 7.4 heated vests?
- The 7500mah battery has two output ports. Can l use the 5V and 7.4V mode together?
- Does it shut off automatically if it overheats? Any safety certifications (UL, CE, etc.)?
- Why does the battery display turn off while I'm using it? Is it factory defective?
- (2025 version) What are the DC /USB-A and USB-C port of the battery used for?
- Can I turn on the battery by pressing the button without unplugging the device?
- Will it keep me warm in -10°F?
- Is it tough enough for skiing, biking, or heavy outdoor activities?
- What's the return policy? Can I try it and send it back if I don't like it?
- I received the heated apparel as a gift but it doesn’t quite fit. Can I exchange for a different size?
- How can I cancel the order?
- Can I place my order over the phone?
- I tried to pay for the heated vests/jackets many times, but failed. Why? Can you help?
- Does you sell gift cards?
- Does ARRIS have any physical stores?
- Where does ARRIS ship to?
- Is there overnight shipping?
- I need this product in 3 days. Is it possible if I placed the order today?
- When will my order be shipped?
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