{"data":{"id":"368734","string_id":"AgFtC4UQ","status":"1","parent_id":"0","slug":"AgFtC4UQ","order":"3","name":"Troubleshooting","type":"1","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","author":"\u674e\u4fca\u96ef","add_time":"1741850691","update_time":"1741853569","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","tags":[],"child":[{"id":"368919","string_id":"0Ls326sf","status":"1","parent_id":"368734","slug":"My-battery-is-fully-charged-but-it-can-t-power-the-heated-vest-jacket","order":"3","name":"My battery is fully charged, but it can't power the heated vest\/jacket.","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"\u674e\u4fca\u96ef","add_time":"1741852512","update_time":"1742200782","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"368919\", \"368734\"]","content":{"content_id":"368919","content":"

First<\/span>, please check if your battery is 7.4V 7500mAh (2024 version and before). <\/h3>\n
If yes, you can follow these steps to get the heated apparel work.
(The 7500mah battery has dual output, 5V and 7.4V. The vest\/jacket can only be powered by 7.4V output. If you choose 5V, the vest\/jacket will not heat up.)<\/h3>\n
To choose 7.4V output, here are the correct steps.
1)<\/span> Unplug(if you already plug the battery into the vest\/jacket) and re-plug the battery into the heated vest\/jacket.
2)<\/span> Long press the battery button to turn on the battery.
3) <\/span>Short click the battery button to choose the output.
4) <\/span>Long press the light buttons on the chest to turn on the vest\/jacket. You can choose which parts and the heating levels you want. <\/h3>\n
You can also watch this operation video<\/a>.
If this doesn't help, please email<\/span><\/span>service@arrislife.com<\/span> to get more specific help. <\/span><\/h3>","pure_content":"First, please check if your battery is 7.4V 7500mAh (2024 version and before).\u00a0\nIf yes, you can follow these steps to get the heated apparel work.\u00a0(The 7500mah battery has dual output, 5V and 7.4V. The vest\/jacket can only be powered by 7.4V output. If you choose 5V, the vest\/jacket will not heat up.)\nTo choose 7.4V output, here are the correct steps.\u00a01) Unplug(if you already plug the battery into the vest\/jacket) and re-plug the battery into the heated vest\/jacket.\u00a02) Long press the battery button to turn on the battery.\u00a03) Short click the battery button to choose the output.\u00a04) Long press the light buttons on the chest to turn on the vest\/jacket. You can choose which parts and the heating levels you want.\u00a0\nYou can also watch this operation video.\u00a0\n\nIf this doesn't help, please emailservice@arrislife.com to get more specific help.\u00a0","is_draft":"0","editor_type":"3","file_path":"","add_time":"1741852512","update_time":"1742200782"},"pure_content":"First, please check if your battery is 7.4V 7500mAh (2024 version and before).\u00a0\nIf yes, you can follow these steps to get the heated apparel work.\u00a0(The 7500mah battery has dual output, 5V and 7.4V. Th"},{"id":"368735","string_id":"pkIoz1qn","status":"1","parent_id":"368734","slug":"My-battery-can-t-hold-charge","order":"2","name":"My battery can't hold charge","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"\u674e\u4fca\u96ef","add_time":"1741850724","update_time":"1742200865","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"368735\", \"368734\"]","content":{"content_id":"368735","content":"
Please check if you use correct charger. To know what's the compatible charger, you can click here<\/a>. <\/h3>","pure_content":"Please check if you use correct charger. To know what's the compatible charger, you can click\u00a0here.\u00a0","is_draft":"0","editor_type":"3","file_path":"","add_time":"1741850724","update_time":"1742200864"},"pure_content":"Please check if you use correct charger. To know what's the compatible charger, you can click\u00a0here.\u00a0"},{"id":"368936","string_id":"aCLpiOg7","status":"1","parent_id":"368734","slug":"I-use-correct-charger-and-the-charger-works-fine-But-my-battery-still-doesn-t-hold-a-charge","order":"1","name":"I use correct charger and the charger works fine. But my battery still doesn't hold a charge.","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"\u674e\u4fca\u96ef","add_time":"1741853548","update_time":"1742202449","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"368936\", \"368734\"]","content":{"content_id":"368936","content":"
Have you ever used your battery until it is completely dead? If yes, please use a multimeter to test if the battery voltage drops below 1V due to overuse. If so, the battery has been permanently damaged and cannot be recharged. Note that such damage is not covered under warranty. <\/span><\/h3>\n
To learn how to maintain the battery life, you can click here<\/a>. <\/span><\/h3>","pure_content":"Have you ever used your battery until it is completely dead? If yes, please use a multimeter to test if the battery voltage drops below 1V due to overuse. If so, the battery has been permanently damaged and cannot be recharged. Note that such damage is not covered under warranty.\u00a0\nTo learn how to maintain the battery life, you can click here.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1741853548","update_time":"1742202449"},"pure_content":"Have you ever used your battery until it is completely dead? If yes, please use a multimeter to test if the battery voltage drops below 1V due to overuse. If so, the battery has been permanently damag"}],"content":{"icon":"","desc":"","content_id":"368734","add_time":"1741850691","update_time":"1741850704","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}

If yes, you can follow these steps to get the heated apparel work. (The 7500mah battery has dual output, 5V and 7.4V. The vest\/jacket can only be powered by 7.4V output. If you choose 5V, the vest\/jacket will not heat up.)<\/h3>\n

If yes, you can follow these steps to get the heated apparel work.
(The 7500mah battery has dual output, 5V and 7.4V. The vest\/jacket can only be powered by 7.4V output. If you choose 5V, the vest\/jacket will not heat up.)<\/h3>\n